TERMS & CONDITIONS

PEDI N NAILS MILTON

1290 Steeles Ave E, Milton, Ontario

Terms & Conditions

At Pedi N Nails Milton, we want every client to have a comfortable, safe, and enjoyable experience. These Terms & Conditions are designed to keep our policies clear and fair for both our clients and our team.

By booking an appointment, purchasing a service or product, or receiving a service at Pedi N Nails Milton, you agree to the following terms.

1. Services & Pricing

Pedi N Nails Milton offers manicures, pedicures, nail enhancements, polish applications, nail repairs, retail products, and other related beauty services.

Service descriptions, estimated appointment times, and current pricing are available in salon and on our website. Appointment times are estimates and may vary depending on the service, nail condition, design, length, repairs, or other circumstances.

All prices are subject to change without notice. The price in effect at the time the service is provided will apply.

Applicable taxes and additional service charges, where applicable, will be added at checkout.

A $1 disposable tool fee per client, per visit applies for single-use items and will be itemized on the bill.

2. Appointments & Walk-Ins

Walk-ins are always welcome; however, appointments are recommended to secure your preferred date, time, and technician.

Individual appointments do not currently require a deposit or credit card to book.

Appointment availability and technician requests are subject to availability. While we will always do our best to accommodate requests, a specific technician cannot be guaranteed unless confirmed.

3. Late Arrival Policy

We understand that delays can happen. If you are running late, please contact the salon as soon as possible.

Clients arriving late may have their service shortened or modified to avoid delaying the next scheduled appointment.

Arriving 15 minutes or more after your scheduled appointment time may result in cancellation of your appointment, and you may need to reschedule.

If there is enough time to complete a modified or shorter service, our team may offer that option at its discretion.

Repeated late arrivals may result in restrictions on future bookings or a deposit/prepayment requirement.

4. Cancellations & No-Shows

We kindly ask clients to provide as much notice as possible when cancelling or changing an appointment.

Repeated late cancellations, missed appointments, or no-shows may result in booking restrictions, deposit requirements, or prepayment for future appointments.

5. Group Bookings

Bookings for 4 or more guests require a $100 non-refundable deposit to secure the reservation.

The deposit will be applied toward the group’s final bill when the group attends as scheduled.

Group cancellations made less than 48 hours before the scheduled appointment may result in forfeiture of the deposit.

Significant reductions in the number of guests, late arrivals, or no-shows may also affect the services we are able to provide.

6. Payment

Full payment is due at the time services are provided.

Clients are responsible for reviewing the services and charges before completing payment. Accepted payment methods are displayed in-salon.

Prices, promotions, discounts, and special offers may be changed or discontinued without notice. Unless otherwise stated, promotions and discounts cannot be combined.

7. Health & Safety

For your safety, please inform your technician before service of any relevant allergies, sensitivities, medical conditions, medications, recent surgeries, injuries, prosthetics, infections, skin conditions, or other circumstances that could affect the safety of your service.

We reserve the right to modify, postpone, or refuse a service when we believe proceeding could create a health or safety concern.

Reusable instruments are cleaned and disinfected or sterilized, as applicable, according to salon procedures and applicable requirements. Single-use items are discarded after use.

If an injury, reaction, or other incident occurs during your visit, please notify your technician or reception immediately so that we can document the incident and provide appropriate assistance.

8. Regular Nail Polish

Due to the nature of regular nail polish and the time required for it to fully dry and harden, regular nail polish is not guaranteed against smudging, chipping, denting, or other damage after leaving the salon.

As a courtesy, we may provide a complimentary touch-up when an issue is reported within 24 hours, subject to assessment by the salon.

Please email a clear photo of the affected nails along with your receipt or appointment information to:

info@pedinnailsmilton.ca

9. 3-Day Service Guarantee

We stand behind our work. If you experience a service-related issue with your nails, please contact us within 3 days of the original service.

Eligible service-related defects will be repaired at no additional charge after assessment by the salon.

To request a repair, please email:

info@pedinnailsmilton.ca

Please include:

• A clear photo of the affected nail(s)
• Your receipt, booking confirmation, or appointment information
• A brief description of the issue

Complimentary repairs must generally be completed within a reasonable period after the issue is reported and are subject to appointment availability.

10. When the Guarantee Does Not Apply

Our complimentary repair guarantee does not cover damage resulting from:

• Biting, picking, peeling, or intentionally removing the product
• Accidental damage or misuse
• Using nails as tools
• Exposure to harsh chemicals or cleaning products without appropriate protection
• Work performed, repaired, removed, or altered by another salon or individual
• Normal wear and tear
• Failure to follow reasonable aftercare instructions

Requests made after the 3-day guarantee period may be subject to a repair fee. Any discounted repair offered after the guarantee period is at the salon’s discretion.

11. Satisfaction & Refund Policy

We want you to be happy with your service. If you have any concerns about the colour, shape, length, design, or overall result, please let your technician know before leaving the salon so we have an opportunity to address the concern.

Once a service has been completed and accepted, service payments are generally non-refundable.

Where appropriate, Pedi N Nails Milton may offer a correction, repair, or other reasonable resolution depending on the circumstances.

Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable Ontario or Canadian law.

12. Client Conduct & Right to Refuse Service

We are committed to maintaining a respectful and safe environment for our clients and staff.

Pedi N Nails Milton reserves the right to refuse, stop, or discontinue a service where a client:

• Engages in abusive, threatening, aggressive, or violent behaviour
• Harasses or discriminates against staff or other clients
• Repeatedly uses vulgar or offensive language after being asked to stop
• Appears intoxicated or significantly impaired
• Refuses to follow reasonable salon health, safety, or service instructions
• Presents a condition that may be contagious or unsafe to service
• Has open wounds, active bleeding, or another condition that makes the requested service unsafe
• Repeatedly violates salon booking or payment policies

Depending on the circumstances and work already completed, the client may be responsible for part or all of the service charge.

Future appointments may also be restricted or require a deposit or prepayment.

13. Personal Belongings

Please keep personal belongings with you during your visit.

Pedi N Nails Milton is not responsible for lost, misplaced, stolen, or damaged personal belongings, except where responsibility cannot legally be excluded.

14. Photography & Social Media

With the client’s permission, we may photograph completed nail services for our portfolio, social media, website, training, or marketing purposes.

We will not intentionally publish personally identifying information with these photographs without appropriate consent.

Clients may decline photography at any time.

15. Gift Cards

Gift cards are subject to the terms provided at the time of purchase and applicable Ontario law.

Clients are responsible for keeping their gift cards secure. Lost or stolen gift cards will be handled in accordance with applicable law and our ability to verify the original purchase and remaining balance.

16. Privacy & Client Information

Client information may be collected and used for appointment management, service records, customer communication, reminders, and other legitimate salon purposes.

Personal information will be handled in accordance with applicable privacy requirements.

Clients are responsible for providing accurate contact and appointment information.

17. Promotions & Discounts

Promotional offers may be subject to specific dates, minimum spending requirements, eligible services, or other conditions.

Unless a promotion specifically states otherwise, discounts, coupons, loyalty rewards, and promotional offers cannot be combined.

Pedi N Nails Milton reserves the right to modify, suspend, or end promotions at any time, subject to applicable law.

18. Changes to These Terms

Pedi N Nails Milton may update these Terms & Conditions from time to time to reflect changes in salon operations, services, pricing, or legal requirements.

The most current version available in-salon or on our website will apply.

19. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

20. Contact Us

Pedi N Nails Milton
1290 Steeles Ave E
Milton, Ontario

Email: info@pedinnailsmilton.ca

For questions regarding appointments, services, repairs, or these Terms & Conditions, please contact the salon directly.

By booking an appointment or receiving services from Pedi N Nails Milton, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.